30-DAY RETURN POLICY

Return eligibility

To be eligible for a return:

• Your return request must be submitted within 30 days of confirmed delivery.
• The product must be returned in its original condition, without damage caused by misuse or improper installation.
• All included accessories, cables, mounts, manuals, and other components must be returned.
• Original packaging should be included whenever reasonably possible.
• Proof of purchase is required.

Change-of-mind returns

If you decide DASHUP simply isn't right for you, you may return it within the 30-day return period.

• Customers are responsible for the cost of return shipping for change-of-mind returns.
• We strongly recommend using a tracked shipping service.
• DASHUP is not responsible for return packages that are lost or damaged while being shipped back to us.
• Original shipping charges, if any, are non-refundable.

Damaged, defective or incorrect items

If your product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly so we can make it right.

For an eligible damaged, defective, or incorrect product, we will provide an appropriate resolution, which may include replacement, refund, or return shipping at no cost to you. We may request photographs, video, or other reasonable information to help verify the issue and resolve it quickly.

Refunds

Once your returned product has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Products returned damaged, incomplete, materially altered, or showing signs of misuse may not qualify for a full refund, to the extent permitted by applicable law.

How to start a return

Before sending a product back, please contact DASHUP customer support with:

• Your name
• Order number
• Reason for the return
• Photos or video if the product is damaged or defective

We will provide return instructions and the appropriate return address. Please do not send a return to the address shown on your original shipping label unless instructed to do so, as our return location may be different.

Cancellations

Orders begin processing quickly. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped. If the order has already shipped, it will be handled under this Return Policy after delivery.

Non-returnable items

We cannot accept returns for products that have been intentionally damaged, materially modified, or misused. This policy does not limit any rights you may have under applicable consumer protection law.

Questions?

Questions about a return? Contact us and include your order number so we can assist you quickly. Contact DASHUP. We aim to respond to every message within 1–2 business days.